Effective Date: December 1, 2023
This document constitutes the General Terms and Conditions ("Agreement") between Miatel Pte LTD, a legal entity under the laws of Singapore ("Miatel"), and any individual or entity ("User") utilizing the services provided by Miatel Platform. Miatel Platform, hereinafter referred to as "CPaaS" (Communications Platform as a Service), encompasses SMS services, Voice services, Virtual numbers (DID, Toll-free numbers, and other numbers) services, WhatsApp services, Viber services, Telegram services, and other services. In consideration of the mutual covenants contained herein, the User agrees as follows:
CPaaS – Miatel Platform, providing various communication services as described above.
User – Any individual or entity utilizing the services provided by Miatel Platform.
Other terms shall have the meanings set forth in the original Agreement.
Miatel provides the User with CPaaS services subject to the terms and conditions of this Agreement.
Miatel is responsible for the operation of its infrastructure. The User shall be responsible for procuring and managing the necessary facilities or equipment required to connect to Miatel Platform.
Each party is responsible for the safe operation of its infrastructure. Miatel shall promptly inform the User of any facility failure affecting the services provided under this Agreement, and the User shall likewise promptly inform Miatel of any such failure.
Neither Miatel nor the User shall be liable for delays or failures to perform due to events beyond its reasonable control.
Users shall pay charges for CPaaS services in accordance with Miatel's Pricing Schedule. Fees will be charged for all services utilized through Miatel Platform.
Miatel shall ensure accurate recording of traffic volume for billing purposes.
Services are provided on a prepaid basis. Miatel shall issue the invoice upon User's request with the amount specified by User. Invoices shall be paid in full by the User within 15 days after the invoice date. Provision of services starts from the moment of receipt of funds to the account of Miatel.
Disputes concerning billing data shall be promptly investigated and resolved by Miatel and the User.
Users are strictly prohibited from engaging in any fraudulent activities and any other illegal activities while utilizing Miatel Platform. Should any fraudulent activities be detected, Users are obligated to fully cooperate with Miatel in investigating and resolving the issue promptly.
In the event that Miatel incurs any penalties or fines due to fraudulent activities or any other activities committed by the User, the User shall be liable to reimburse Miatel for the full amount of such penalties or fines within three (3) business days from the date of notification by Miatel.
Miatel and the User shall maintain the confidentiality of information exchanged under this Agreement.
This Agreement shall have an initial term of one year and may be terminated by either Miatel or the User with one month's prior written notice. Termination shall not affect accrued obligations.
Miatel shall not be responsible for faults attributable to the User. Miatel and the User shall not be liable for indirect or consequential losses.
Each party represents that it has the authority to enter into this Agreement.
Miatel and the User shall comply with applicable privacy and data protection regulations.
This Agreement shall be governed by the laws of Singapore.
All time-sensitive matters shall be synchronized to Greenwich Mean Time (GMT+0).
Company Name
Miatel Pte LTD
Company Register Number
201807748G
Registered Address
427447, Singapore, 176 JOO CHIAT ROAD #02-02
General Support Email
Dispute Resolution Email
Privacy Issues Email
Effective Date: December 1, 2023
We, Miatel Pte LTD (Register Number: 201807748G), with registered address at 176 JOO CHIAT ROAD, #02-02, SINGAPORE (427447), affirm our strict adherence to data protection and privacy legislation.
As a company providing communication and information technology services, we abide by all applicable laws and regulations, including those concerning personal data protection and information confidentiality. We strive to ensure the security and confidentiality of our users' and partners' data.
We regularly update and improve our policies and procedures in accordance with changes in legislation and best practices in data protection. Our goal is to provide a high level of data protection and trust from our users.
If you have any questions or suggestions regarding our compliance with legislation and data protection policies, please contact us at privacy@miatel.com.
Effective Date: December 1, 2023
We, Miatel Pte LTD (Register Number: 201807748G), with registered address at 176 JOO CHIAT ROAD, #02-02, SINGAPORE (427447), adhere to high standards of user data protection and privacy. This Privacy Policy outlines the ways in which we collect, use, disclose, and safeguard your personal information when you use our services and interact with our website.
We collect personal information from our users only when necessary for the provision of our services and in compliance with Singaporean data protection laws. We collect information that you voluntarily provide to us, as well as automatically through analytics technologies.
We use the collected personal information to provide our services, improve service quality, ensure network security, and comply with legal requirements. We may also use the information for analysis and customization of our services to better suit user interests.
We do not disclose personal information to third parties without your consent, except as required by Singaporean law. We may disclose information if necessary to ensure network security, prevent fraud, or comply with legal requirements.
We take all reasonable measures to protect personal information from unauthorized access, use, or disclosure. We regularly review and enhance our data protection methods to ensure their security.
We reserve the right to make changes to our Privacy Policy at our discretion. Any changes will be posted on this page with the effective date.
Our website uses cookies to improve user experience. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
By using our services and providing your personal information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at privacy@miatel.com.